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Contact Us


Whatever you need, we’re here to help.
Just get in touch, and we’ll try our best to respond within 24 hours.

Service Time
Mon - Fri
9AM - 6PM (GMT+8)

Email

Address
Room 402, 4th Floor, Building 2, Huamei Street, Yangmei Village, Bantian Street, Longgang , Shenzhen,CN



When contacting us, please provide the following information:

1.Valid Order Number: Include the order number from a non-third-party channel, such as the RAUGEE official website (https://www.raugee.com) or Amazon.
2.Valid Product Link: Please provide valid products links from raugee ,amazon or links to other platform websites.
3.Detailed Issue Description and Video: Describe the issue in detail and provide a video showing the product not working (the video can be sent from your personal email).